PRIVACY POLICY

Welcome to Elevn’s privacy policy! At Elevn, we prioritize your privacy and are committed to protecting your personal information. This privacy policy (“Privacy Policy”) applies to anyone who uses (“you” or “your”) the Elevn website and mobile app (collectively, “Elevn”) as well as features or services offered on Elevn (“Service”).

1. About us

Legal Name: EKAIVA TECHNOLOGIES PRIVATE LIMITED

Company Address: 1006, Floor 10, Plot-214, Raheja Centre, Free Press Journal Marg, Nariman Point, Mumbai City, Mumbai, Maharashtra, India, 400021

2. What does this Privacy Policy cover?

This Privacy Policy explains how Ekaiva Technologies Private Limited (“Ekaiva”, “we”, “us” or “our”) collects, manages, and protects your personal information, including sensitive personal data, when you access and use Elevn.

Specifically, this Privacy Policy covers the following:

What information and data do we collect from you;
How and why do we use your data;
How do we share your data;
How long do we retain your data;
What are your rights in relation to your data;
How we protect and secure your data;
Changes to the Privacy Policy;

Please note that this Privacy Policy should be read alongside our ‘Terms and Conditions of Use for Elevn’ (“T&Cs”), as they work together. Your continued use of Elevn signifies your agreement to the terms and practices described in this Privacy Policy, and it is crucial that you read and fully understand this Privacy Policy before you begin using Elevn and its Services.

You must be 18 years of age or older to use Elevn or access its Services. If you are under 18, please do not share any personal information with us without having your parent or legal guardian accept this Privacy Policy.

3. What’s not covered in this Privacy Policy?

As a part of the Services provided on Elevn, you may have access to or be redirected to the services or websites/applications run by other companies or third parties. The privacy practices of such third parties are not in our control and are described in their own separate privacy policies. In view thereof, the information you give to any such third party will follow their privacy policies and not ours. Hence, we suggest you read their privacy policies when you access such third-party sites and services.

4. What information and data do we collect from you?

To provide you with a seamless, secure, and personalized experience on Elevn and develop meaningful relationships, we collect and process various types of information provided by you. This includes fundamental details like your profile data and preferences for potential matches, as well as certain automatically generated information such as your activity, login times, and how you interact with various features.

We may also collect information from external sources, such as when you sign in using third-party platforms like Google, Facebook, or Apple. These integrations allow us to enhance your experience on Elevn by completing your profile or enabling advanced functionalities. Below, we provide a detailed breakdown of the information we collect and how it is utilized.

(a) Information that you give us

When you avail the services on Elevn, you may provide the below-mentioned information directly to us:

Category	Details of data collected
Account or Profile Details	In order to create a profile on Elevn, you would be required to provide certain basic details to us which include: name, state of residence, gender, birthdate, religious orientation, height, profession, drinking and smoking habits, interests, preferences, etc. We use the collected face data to ensure that the user is specifying correct age & gender. We also use the data to verify that the images uploaded by the user are not fake & include the current user, only. Elevn don't share Face data with any third party, However, it is stored in our secure S3 cloud storage. We stored Face data till the user remains active on the platform & gets deleted as soon as they delete their account.
Content and Communication	When using the Elevn app, you may post and share certain photos, videos, and other types of content, such as your chats with other users, etc.
Financial Data	When making any kind of transaction on Elevn, we will store the details of such purchase, date of transaction, amount paid, you bank account and credit/debit card details and other financial information (if payment is made through card), etc.
Promotional or Marketing Activities	You may provide us with your personal information under other circumstances which may include instances when you participate in any online survey conducted by us, or any promotional, or marketing activities organized by us.
Customer Support	When you contact us, or you communicate with us for assistance, you provide us with information that may be necessary to help address your inquiry or grievance. This may include your name, phone number, and communication records, etc.

(b) Automatically Collected Data

Category	Details of data collected
Device Details	This includes details of the device you use to access the Services, such as your browser or device type, unique device identifier and type (such as device ID or an IP address), apps settings and characteristics, app crashes, advertising IDs and identifiers associated with cookies or such other unique device/browser identifiers. Access to the device's address book for contact addition (with user permission).
Usage Details	This includes insights into how you engage with the app’s features, such as mouse movements, mouse clicks, taps, swipes, your preferences, frequency of usage, login details, referring webpages, ads you interacted with and the like. We may collect also data related to your interaction with other users, such as searching, matching, communicating, etc.

(c) Information we collect from third parties:

To enrich your experience, we may also collect information from third-party sources, for instance, in case you decide to create and log into your account via any social media platforms (e.g., LinkedIn, Apple), or in case you upload data such as photos on Elevn through such platforms.

Category	Details of data collected
LinkedIn	Elevn enables users to link their LinkedIn account to their Elevn profile to add trust. Elevn only acquires LinkedIn profile details like Full name, LinkedIn Username, Email address, Country location and Profile picture. Elevn shows only LinkedIn username in the app. Users can disconnect their LinkedIn account anytime from the app after connecting LinkedIn account. Elevn doesn't store any user's data of LinkedIn after disconnecting it.

5. How and why do we use your data?

We collect and process your information to provide you with and to enhance our Services, ensuring a personalized and secure experience for you. This includes connecting you with potential matches, tailoring your interactions, and maximizing the value of our platform. The data we collect from you is for a “lawful purpose” as required under law, that is, it is in relation to the Services we provide you, and its collection is a necessity for availment of such Services. All data collected from you is in compliance with applicable laws and your privacy choices on the Elevn app, and is for the below-mentioned purposes:

To verify and process your requests for availing the Services, and to enable you to use the Elevn app;
To assist other users or partners in facilitating connections, managing profiles, and communicating with you;
To personalize your experience on the platform, including helping you discover profiles and features that align with your preferences and interests, and improve your interactions with other users;
To enable you to make financial transactions on Elevn app;
To analyze user activity, conduct research, and innovate new features or improvements for the Elevn app;
To resolve issues, disputes, or technical problems you may encounter while using the Elevn app;
To enforce our terms of use and ensure compliance with the same;
To detect and prevent errors, fraudulent activity, or any misuse of the Elevn app;
To support our internal operations, including fulfilling any legal and regulatory obligations;
To send you promotional messages and advertisements that we believe may interest you, or that you have chosen to receive. By consenting and/or verifying your contact information, you agree to receive such communications (via call, SMS, email, or other digital means) from us, even if your contact details are on the DND/NCPR list under applicable regulations. You can opt-out at any time by following the instructions in the said communication or by reaching out to our support team;
For any other purposes that are disclosed to you at the time of data collection.

6. How do we share your data?

With other Users: In order to facilitate your interactions and connections with other users, and for the purposes mentioned above, some of the data provided by you on the Elevn app would be visible to other users on the app. This may include details like your account and profile data, pictures uploaded on the app, etc.
With Affiliates and Third Parties: We may also disclose your data to other service providers, vendors, and partners who help us in operating and providing the Services on the Elevn app. We may share your personal information with our affiliates or trusted third parties (including service providers, vendors, and partners who help us in operating and providing the Services on the Elevn app). Such affiliates or third parties will handle your data with the same care and security as we do. We will only provide them with the information necessary to complete any transactions or deliver Services that you have requested. Your personal details may also be shared with our affiliates when they are assisting in delivering services on our behalf or yours, such as advertising, promotional activities, and offering customer support. Additionally, personal information could be shared during corporate events, such as a merger or asset sale.
With Law Enforcement Agencies: We may also disclose your personal information to third parties or law enforcement if required by law, to uphold our T&Cs, or when we believe it is necessary to protect your safety or the safety of others.

7. How long will we retain your data?

We will retain your information only for as long as required to fulfill the purposes outlined above, or as permitted by applicable law. Once that period has passed, we will securely delete your data to ensure its safety.

8. What are your rights in relation to your data?

Please be rest assured that you would have the ability to control your data and personal information, and would have the following rights in relation to the same:

Right to be Informed: You have a right to be informed of the personal data we process about you.
Right to require Rectification or Correction: You have a right to amend or update your personal data where it’s inaccurate or incomplete, by updating your profile or account details. In case you require any change or correction in the personal data that we have of you, you can request corrections. To process your request, we may ask for additional details, such as the specific information that needs updating, the reason for the update, etc. If, despite our efforts, we are unable to accommodate your request, we will inform you and explain the reasons (e.g., insufficient information provided).
Right of Account Deletion: You have a right to delete your account from the Elevn app.
Right of Consent Withdrawal: You have a right to withdraw your consent and request that we stop using your personal information. You can revoke the consent you have provided to us by either updating your account settings or disabling the permissions you’ve granted through your device settings (e.g., access to specific device data such as photos, location services, advertising identifiers, or push notifications, etc.). However, please note that withdrawal of consent may prevent you from accessing certain Services that rely on this information.

9. How we protect and secure your data?

For us, the safety and security of your data is a top priority. We have implemented industry-standard security measures and certifications to safeguard the personal information you share with us, protecting it from unauthorized access, disclosure, misuse, alteration, damage, or loss. However, in case you suspect that your account or personal information has been compromised—for instance, if someone may have accessed your password—please contact us immediately so we can address the issue.

10. Changes to the Privacy Policy

We may update this Privacy Policy to align with new technologies, industry standards, legal requirements, or for other purposes. If significant changes are made and notification is required by law, we will inform you through email, app notifications, or other permitted methods. If you disagree with these changes, you may discontinue using our Services, delete your account, and refrain from providing further personal information. While we would regret losing you, we respect your choices.